At Doréve Cloudfaser Pillow, our return policy covers 60 days from the date you receive your product. Once this period has passed, we cannot offer a refund or exchange under this policy.
We generally accept returns for products with documented functional defects. Change-of-mind purchases are not eligible for refunds, although we may consider exceptional circumstances when satisfactory proof of purchase is provided.
To qualify for a return:
- Submit your request within 60 days of receiving your product.
- Provide a receipt or other satisfactory proof of purchase.
- Provide evidence of the functional defect.
- Return the item in its original packaging.
To request a return, email [email protected].
Non-returnable items
The following items are excluded from returns:
- Perishable goods, including food, flowers, newspapers, and magazines.
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Custom-made products.
- Downloadable software.
- Certain health and personal care products.
Cancellations
Cancellation requests are accepted only for full-priced items and must be submitted within 60 minutes of placing your order.
If you need to cancel, email [email protected] immediately. We process orders quickly, so please contact us within the cancellation window.
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved or declined.
Approved refunds will be credited to your original payment method. The time it takes for the credit to appear will depend on your payment provider’s processing schedule.
Refunds are issued only after we confirm receipt of the returned item and verify that all applicable return conditions have been met.
Late or missing refunds
If your approved refund has not appeared:
- Check your bank account or payment statement again.
- Contact your credit card provider, as posting a refund may take time.
- Contact your bank to check for processing delays.
- If you have completed these steps and still have not received your refund, email [email protected].
Exchanges
We offer replacements only for defective or damaged items. To request an exchange for the same product, email [email protected].
Delivery times for replacement items vary depending on your location.
Return Shipping & Important Information
- You are responsible for the shipping costs associated with returning your item.
- Shipping costs are non-refundable. Where applicable, shipping charges will be deducted from your refund.
- For items valued over $10, consider using a trackable shipping service or purchasing shipping insurance.
- We cannot guarantee receipt of your return shipment.
- Refunds will be processed only after your return has arrived and all eligibility requirements have been satisfied.