At Doréve Cloudfaser Pillow, we make premium sleep simple with free standard shipping on every order.
Every package includes end-to-end parcel tracking. Once your order leaves our fulfillment center, we will email your confirmation alongside a direct tracking link and number. Carrier networks occasionally take up to 48 hours to register initial movement scans.
For any questions about your shipment, reach our care team anytime at [email protected].
Shipping FAQs
Can I track my order?
Yes, every shipment includes an individual tracking number issued as soon as the parcel dispatches. You can monitor transit milestones directly via our Order Tracking Portal.
Will I be charged customs duties or import taxes?
Depending on your delivery country, cross-border shipments may be subject to local import duties, VAT, or clearance tariffs upon arrival. These regulatory fees are determined by your regional customs authority and remain the responsibility of the recipient. For precise rate estimates, consult your local customs department.
What happens if an order arrives damaged or goes missing in transit?
Every product undergoes quality inspection prior to packaging. Because domestic and international transit is managed by third-party delivery partners, transit delays, package mishandling, and transit losses fall under carrier custody:
- Carrier claims: Contact the designated courier directly to log an official damage or missing-parcel claim using your tracking ID.
- Support assistance: Email our support team at [email protected] with your order number and courier case details so our staff can assist with follow-ups.
- Address accuracy & porch safety: Please verify that your delivery address is complete and correct before checkout. We cannot replace or refund orders delayed by address input mistakes or parcels stolen after verified porch delivery.